Heilenex Pharma Inc.
Store Policy
1. Shipping Policy
- Shipping methods: We ship within Canada and South Korea. Estimated delivery times vary by destination and are provided at checkout. As the next phase, we will explore shipping options to other countries.
- Shipping to South Korea: Customers in South Korea are responsible for making sure their order meets Korean customs and import requirements. Before ordering, please note:
- Personal Customs Clearance Code (PCCC): You must provide your PCCC (개인통관고유부호) at checkout. Orders without a valid PCCC may be delayed or held by customs. You can apply for or update your PCCC through the Korea Customs Service UNI-PASS website or app.
- Quantity limit: Health supplements imported for personal use are generally limited to 6 bottles per shipment. Orders over this limit may be held or refused by customs.
- Duties and taxes: Orders above Korea's duty-free threshold (generally USD $150 for supplements) may be subject to import duties and taxes, which are the customer's responsibility.
Heilenex Pharma is not responsible for orders that are delayed, held, returned, or destroyed by Korean customs due to missing information, quantity limits, or unpaid duties. Customs rules can change, so please also check with the Korea Customs Service or the Ministry of Food and Drug Safety.
- Signature & insurance: Given the value of our product, select shipments may require a signature on delivery and/or carry additional insurance coverage.
- International shipping: Currently we ship to Canada and South Korea. International customers are responsible for any customs duties, taxes, or import fees levied by their destination country; these are not included in the purchase price.
- Lost or delayed shipments: Once a shipment leaves our facility, delivery times are estimates provided by the carrier and not guaranteed.
2. Return & Refund Policy
- Unopened products: Unopened, unused bottles may be returned within 30 days of delivery for a refund, less original shipping costs. The buyer is responsible for covering the shipping back to Heilenex Pharma.
- Opened products: For health and safety reasons, we cannot accept returns or offer refunds on opened or used bottles, except where the product is defective or damaged upon arrival.
- Damaged or incorrect orders: If your order arrives damaged or incorrect, contact us within 15 days with photos of the item at [email protected] along with your order number, and we will arrange a replacement or refund.
- How to initiate a return: Contact [email protected] with your order number before returning any item.
- Refund: Once we receive and inspect your return, we'll issue a refund to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process it. Original shipping charges are non-refundable.
3. Health & Safety Disclaimer
- GANODERMA® is a Natural Health Product licensed by Health Canada (NPN 80122696) for the specific claims stated on the product label. No claims beyond those listed on the label or approved by Health Canada are made or implied.
- This product is not intended to diagnose, treat, cure, or prevent any disease.
- Consult a healthcare practitioner before use if you are pregnant, nursing, taking medication (particularly for blood sugar management), or have an existing medical condition.
- Keep out of reach of children.
- Discontinue use and consult a healthcare provider if adverse effects occur.
4. Terms of Sale
- All prices are listed in Canadian currency and are subject to change without notice.
- Payment is required in full at the time of purchase.
- Products are intended for personal use only; we reserve the right to limit quantities per order.